Quality Management Policy
SK Specialty carries out preemptive activities, beyond simple quality assurance, for zero customer safety accidents through compliance
with international environmental management standards and customized customer service.
We pursue customer happiness by providing the best value in terms of quality and safety to our customers.
SK Specialty pursues customer satisfaction through quality assurance as the best value, and actively implements the following matters to secure the trust of members and stakeholders and to ensure sustainable quality management:
As a partner who creates the value of customer satisfaction, we pursue customer happiness
by providing the highest quality products and services.
We build customer trust in differentiated quality competitiveness through preemptive and advanced quality system operation and continuous quality innovation.
We become the best partner to provide customer satisfaction with innovative products through technology development and growth.
All members participate in the execution of the world's best quality management based on the VWBE* organization culture.
* Voluntarily, Willingly, Brain Engagement
Activities for Strengthening Quality & Customer Safety Management
SK Specialty improve product competitiveness by establishing an integrated analysis center and transferring analysis technology, etc.to respond to changes in customer needs quickly, and prioritizes 'quality and safety' in all areas, including planning, production, management, and supply, so that customers can use products with confidence. Key product quality/safety issues are reported to the CEO meeting to strengthen management responsibilities.
SK Specialty focuses on securing technical capabilities to improve quality control levels to meet customer quality needs, while enhancing the quality control level of the supply chain by supporting consulting on quality analysis and the transfer of analysis technology, etc. Based on the integrated analysis center established at the end of 2019, we have expanded the scope of analysis technology and formed a collaborative network for sharing capabilities and infrastructure with partner companies.
SK Specialty checks whether or not substances subject to legal permission are included through the operation of the chemical substance management system when bringing in and taking out chemicals. In addition, when requested by client companies, we examine the content of specific hazardous chemicals related to RoHS, REACH, and GHS, and deliver a warranty and a safety manual including ingredient specifications, etc.
SK Specialty realizes customer satisfaction by accurately and quickly identifying and responding to customer needs through customer communication activities, such as VOC (Voice of Customer) management process, quality satisfaction survey, technology exchange, etc.
In addition, we have a wide range of customer contacts through major IT industry exhibitions and industry association activities.
SK Specialty periodically publishes and delivers a quality magazine containing information necessary for suppliers in the spirit of quality community, and operate a quality partnership program for shared growth by supporting quality management techniques and human resource training.
SK Specialty has obtained and maintained certifications for the quality management system.